Most common reason for the customer test environment becoming unavailable
The most common reason for the customer test environment becoming unavailable for a specific user or a group of users has to do with the fact that in order to gain access in the first place, your IP address or a range of IP addresses need to be white listed at SyncForce.
In time IP addresses are subject to change by your IT department and it is easy to forget to notify your SyncForce Implementation Partner about such a change.
When you work from home, please make sure you use the VPN to the company network in order to use that IP address to sign in to SyncForce.
How to make sure the IP address you are working on get's whitelisted:
- Find out which IP addresses are currently in use by your company. Check out this article on how to do this.
- Ask your SyncForce Implementation Partner if those IP addresses are white listed or not (to confirm this is the problem).
- If the missing whitelisting is confirmed, have the white listing updated by your SyncForce Implementation Partner. This will then be fixed for all users that were affected by the IP address changes.