--- title: What to do when a product is missing in the Product Catalog? description: How to make sure that your product is available in the Product Catalog --- [Skip to content](https://support.syncforce.com/knowledge/what-to-do-when-a-product-is-missing-in-the-product-catalog#main-content) [![Syncforce\_logo\_tagline](https://support.syncforce.com/hs-fs/hubfs/Syncforce_logo_tagline.webp?width=480&height=72&name=Syncforce_logo_tagline.webp)](https://www.syncforce.com/) Open main navigation Close main navigation Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Home](https://support.syncforce.com/knowledge?hsLang=en) 2. [Product Data Management](https://support.syncforce.com/knowledge/product-data-management?hsLang=en) # What to do when a product is missing in the Product Catalog? ## How to make sure that your product is available in the Product Catalog ### Product language Is the product available in your content language? Go to the product in Manage Product Portfolio and check the product languages on the Translations tab. Only products which are available in your content language are shown. To change your content language, go to My account and change your 'Preferred Content Language'. ### Segmentation Make sure that at least one Target user group and one Market is segmented. The Brand also needs to be set. **Brand segmentation** is on the Key info tab of the product: ![](https://support.syncforce.com/hubfs/Screen%20Shot%202023-10-20%20at%2015-56-31-png.png) **Market segmentation** you can find at the bottom of the Key info tab of the product: ![](https://support.syncforce.com/hubfs/Screen%20Shot%202023-10-20%20at%2015-53-26-png.png) **Target group segmentation** can be found in the Segmentation tab of the product: ![](https://support.syncforce.com/hubfs/Screen%20Shot%202023-10-20%20at%2015-57-43-png.png) Need some instructions on how to update the Target group segmentation? Read our "[How do I update Target group segmentation?](https://support.syncforce.com/knowledge/how-do-i-update-target-group-segmentation?hsLang=en)" article. ### Digital Life Cycle status For a product to appear in the Product Catalog the DLC status needs to be either In Revision or Released. ![](https://support.syncforce.com/hubfs/Screen%20Shot%202023-10-20%20at%2015-51-49-png-1.png) ### Main image Even though your product will still be shown in the Product Catalog when no Main image is set, we highly recommend that you do make sure there is an image available on the Variant level. If your Product Catalog is also configured to make use of the Master level, make sure to include an image there as well. **Variant (and Master) level Main image** you can find on the Key info tab of the product: ![](https://support.syncforce.com/hubfs/Screen%20Shot%202023-10-20%20at%2016-05-06-png.png) ### Still don't see the product in the Product Catalog? Also consider these points: - Do you have access rights that match with the products' segmentation? I.e. Is it segmented for your user group, do you have access to the Brand as well as at least one of the Markets? - Sign out and sign in again. - Has the product just been released? It might take a few minutes before released information becomes available in the Product Catalog. Still have issues? 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