I cannot access the file in the Approval tool, it gives an error

Overview of file errors which can occur in the Approval tool with related solution.

The document does not have 'Content Copying or Extraction' enabled

Error message

The file in the Approval tool gives the message:

Problem encountered with document, error: 40030028. The document does not have 'Content Copying or Extraction' enabled.

Solution

The issue is related to the file which has been uploaded. Specific content in the document needs to be available in order to display the file in the Approval tool. See below the settings in Adobe Acrobat which are now on 'Not Allowed'. These need to be on 'Allowed'.