A digital asset is not shown in the Media Library. What can be the case?

A digital asset is shown in the Media Library when the following requirements are met:

Digital asset Digital Life Cycle status is Published.
The digital asset is available for the user group (the user group segmentation).
The digital asset is available for a brand the user is responsible for.
The digital asset is available for a market the user is responsible for.

If you've made any changes to these settings, sign out and in again to see the digital asset in the Media Library. If the digital asset is still not available, check if the user has the rights on the brands and/or markets. See the instructions below.

Change the digital asset Digital Life Cycle status

In Manage Digital Assets, go to the individual digital asset and adjust the status top right of the page. Or stay in the digital asset overview, select multiple digital assets and change the status in bulk.

Set digital asset segmentation (user group availability, brand, market)

In Manage Digital Assets, go to the individual digital asset, go to the tab 'Segmentation', set the availability for the user group so it's 'Always available' or 'Available from ... to ...'. In the section below, select 1 or more brands this digital asset needs to be available for and 1 or more markets.

Or stay in the digital asset overview, select multiple digital assets and do a 'Bulk update'.

Check the user group of a user

Go to Manage Contacts & Users, go to the user and on the tab 'User account', check the user's user group.

Manage which brands / markets a user is responsible for

For internal users, the brands and markets are defined per individual. Go to Manage Contacts & Users, go to the user and manage the brands and markets on the tabs 'Brands' and 'Markets'.

For external users, the brands and markets are defined for the account the user belongs to. So on company level. Go to Manage Contacts & Users, go to the account this user belongs to and manage the brands and markets on the tabs 'Brands' and 'Markets'.

The digital asset is still not available in the Media Library

When the digital asset is still not available, send a support ticket to your SyncForce Implementation Partner for help.

A digital asset is not shown in the Media Library. What can be the case?

Whether a digital asset is shown in the Media Library depends on the Digital asset Digital Life Cycle status, user group, brand and market segmentation.